Proactive

IT SUPPORT

The Mid Atlantic's Remote IT Team Since 2001

Cut IT expenses and minimizing downtime with managed IT services, so you can fully focus on growing your business. Subscribing to a service package increases efficiency and competitiveness, reduces labor costs and enhances compliance and security with access to top-notch IT Professionals through controlled and predictable pricing.

	Managed IT	By-The Hour
Monitoring	✔ Proactive	Reactive
Support	✔ Unlimited	Hourly
Maintenance	✔ Automatic	Manual

What Types of IT Services are Included?

24x7 Remote Monitoring
Scheduled Preventive Maintenance
Server Management and Administration
Patch Management
Desktop Optimization
Documentation
Problem isolation and resolution

Proactive threat detection and remediation
Network Administration
Anti-virus / Anti-malware
Backup and Disaster Recovery Options
Business Reviews
Budget Planning
Planning and Project Management
Vendor Management

Unlimited on-site and remote support for:

Physical servers
Virtual servers
Workstations, Desktops, Laptops, Thin Clients
Network Hardware such as
Routers,Switches, Firewalls, Etc.

Core Service Levels

Service	Fully Managed Desktop	Fully Managed Servers
Configuration, Management and Enforcement
Advanced Performance Monitoring
OS & 3rd Party Patch Management
Real-Time Workstation Optimization
Preventative Maintenance
Managed Anti-Virus
Unlimited Remote & Onsite support
Key Application Maintenance
Real Time Server Optimization
License & Asset Management
Managed Anti-Virus, Backup, Audit

Additional Services

Managed Backup

Integrated Backup deployment
Backup Management & Monitoring
Capacity/Status reports
Onsite backup with Offsite Replication to protect your data
Disaster Recovery

MANAGED ANTI-VIRUS

We provide a fully managed anti-virus solution for the same price as many other antivirus software solutions. We include enterprise level endpoint software, monitored by us 24/7, and managed by technical experts that will provide you with regular reports to ensure you can see that the devices in your business are protected at all times.

CREDENTIAL MONITORING

Monitor for compromised user
credentials on the Dark Web
Security awareness training
Phishing/Training campaign results
Regular Security Threat reports

Our Managed Services Team

Brandon Siegfried

Systems and Infrastructure Manager

Brandon focuses on Storage, backups, Windows Servers and M365 Administration. He graduated from Bloomsburg University with a Business Administration degree and attended New Horizons for computer training. When Brandon is not working, he enjoys spending time with family, hiking, hunting and relaxing in the mountains.

Taylor Marion

Network Engineer

Taylor focuses on Virtual Environments, Information System Management, and Script design for Sage and RKL eSolutions clients. He has worked with RKL eSolutions for 6 months with a background in information systems and information networking. When not working, Taylor enjoys working out, cooking, and spending time with family and friends.

Matt DeLany

Network Specialist

Matt started at RKL eSolutions in September of 2023 and focuses on network devices such as firewalls, switches and routers but also has extensive IT Infrastructure experience. When not working, Matt's hobbies include biking, running, hiking, cooking, volunteering for his kids' swim club and spending time with his family and friends.

Douglas Pickel

Network Specialist

Doug started at RKL eSolutions in April of 2024 and focuses on M365 and Azure Administration, network devices, client network and device management. He obtained Microsoft certifications in MCSA and MCSE for managing server/workstation deployment, migration, and group policy. When Doug's not working, he enjoys biking and working on cars, computers, and vintage electronics.

Want to Learn More?

Contact our IT services team to see how our portfolio of managed services could benefit your company.